Privacy Policy
How we collect, use, and protect your personal information.
The Wig Repair Shop ("we," "us," or "our") is committed to protecting the privacy of our clients. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Alberta provincial privacy law.
1. Information We Collect
We collect personal information that you voluntarily provide when you:
- Book a service through our website
- Submit a contact or inquiry form
- Correspond with us by email, phone, or social media
This information may include your full name, email address, phone number, mailing address (for courier services), and service preferences or notes about your wig. Payment details are processed directly by Stripe and are never stored on our systems.
2. How We Use Your Information
We use your personal information to:
- Process and fulfill your service bookings
- Communicate about your order, turnaround timeline, and drop-off or courier arrangements
- Respond to your questions and requests
- Improve our services and website experience
- Comply with legal and regulatory obligations
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. Disclosure to Third Parties
We share your information only as necessary to deliver our services:
- Stripe Inc. — payment processing. Stripe's privacy policy governs data collected at checkout.
- City Wide Courier — when you select Calgary courier service to and from you, your name and address are shared for fulfilment.
- Canada Post / third-party carriers — for clients who choose courier service to and from the client.
- Service providers — we may use trusted third-party tools (e.g., website hosting, analytics) that process data on our behalf under confidentiality agreements.
4. Cookies and Analytics
Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use our site. Analytics cookies are optional — you will be asked for your consent via the cookie banner on your first visit. You can withdraw consent or adjust your browser settings at any time to block cookies.
5. Data Retention
We retain your personal information only as long as necessary to fulfil the purposes described in this policy or as required by law. Order-related records are kept for a minimum of seven (7) years to satisfy tax and accounting requirements under Canadian law.
6. Your Rights Under PIPEDA
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Withdraw consent to certain uses of your information (subject to legal and contractual restrictions)
- File a complaint with the Office of the Privacy Commissioner of Canada
To exercise any of these rights, please contact us at info@thewigrepairshop.ca.
7. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, or loss. Payment transactions are encrypted via SSL/TLS and processed securely through Stripe. No method of transmission over the internet is completely secure; we cannot guarantee absolute security.
8. Links to Other Websites
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
The Wig Repair ShopCalgary, Alberta, Canada
info@thewigrepairshop.ca