Privacy policy.

Last updated: November 12, 2026

The Wig Repair Shop ("we," "us," or "our") is committed to protecting the privacy of our clients. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Alberta provincial privacy law.

1. Information We Collect

We collect personal information that you voluntarily provide when you:

• Book a service through our website
• Send an inquiry through our contact form or by email
• Correspond with us by email or on social media

This information may include your full name, email address, mailing address (for courier services), and service preferences or notes about your wig. When you pay online, payment details are processed directly by Stripe and are never stored on our systems.

2. How We Use Your Information

We use your personal information to:

• Process and fulfill your service bookings
• Communicate about your order, turnaround timeline, and drop-off or courier arrangements
• Respond to your questions and requests
• Improve our services and website experience
• Comply with legal and regulatory obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Email list: when you sign up for wig care tips through the mailing-list form, we store your email address, the fact that you consented to email marketing, and the time of your signup with our website provider (Cloudflare). We use your address only to send the wig care tips and first-order offer you signed up for. You can unsubscribe at any time by emailing thewigrepairshop@gmail.com, and we will remove you from the list promptly.

3. Disclosure to Third Parties

We share your information only as necessary to deliver our services:

• Stripe Inc. - payment processing. Stripe's privacy policy governs data collected at checkout.
• City Wide Courier - when you select Calgary courier service to and from you, your name and address are shared for fulfilment.
• Canada Post / third-party carriers - for clients who choose courier service to and from the client.
• Website and email hosting - trusted providers that store our pages, bookings, and correspondence under confidentiality obligations.

4. Cookies, Local Storage, and Analytics

With your current “Accept all” choice, this website can load the Meta Pixel when configured to measure page visits and confirmed purchases from our ads. “Essential only” keeps this tracking off. Earlier consent choices made before this feature do not authorize advertising tracking.

When you first visit, a slim banner explains how we use browser storage and asks for your choice. Your choice is stored in your browser (local storage, key twrs-consent-v1) and can be changed at any time using Privacy choices in the footer.

• Essential storage (always active): your cart contents (twrs-cart-v1) so your order survives a page reload, a once-per-session popup marker (session storage) so we never repeat the exit offer, and the consent choice itself.
• Non-essential storage (only after "Accept all"): Meta advertising cookies, purchase-event deduplication identifiers, and remembering an email-list signup. Meta may receive your page address, browser/network information, cookie identifiers, purchase amount and currency, and a hashed order identifier. We do not include email addresses, shipping addresses, card details or wig notes in Pixel events, and automatic form matching is disabled. Meta processes this information under its own privacy policy.
• Email marketing: signups are sent only when you enter your address and submit the form yourself, with the consent statement shown next to it.

Essential checkout verification uses a secure browser cookie and a temporary session reference so only the browser that started checkout can read its payment confirmation. Stripe session references are removed from the visible return URL before advertising scripts load. Choosing Essential only stops future Pixel events and removes the Meta cookies set by this site; it does not retract data already sent.

We temporarily keep a copy of the services and wig notes being checked out in session storage, and keep payment reconciliation references with your cart, so confirmed paid services are not offered for payment again. The temporary copy is removed after the cart is successfully reconciled. These essential records stay in your browser and are not included in advertising events.

Our typefaces are hosted with the website; loading a page does not request fonts from Google's content delivery network.

You can block or delete cookies and site data through your browser settings.

5. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes described in this policy or as required by law. Paid-order records stored by this website in Cloudflare are normally kept for up to two years from when the order is first saved. This website-storage period does not replace any longer retention required for payment, tax or accounting records, or for legal obligations and disputes.

6. Your Rights Under PIPEDA

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent to certain uses of your information (subject to legal and contractual restrictions)
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact us at thewigrepairshop@gmail.com.

7. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, or loss. Payment transactions are encrypted via SSL/TLS and processed securely through Stripe. No method of transmission over the internet is completely secure; we cannot guarantee absolute security.

8. Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: The Wig Repair Shop, Calgary, Alberta, Canada, thewigrepairshop@gmail.com.